OnePlus is Building a Dedicated Customer Support Team, Says it Hears You Loud and Clear
OnePlus has emerged as one of the fastest growing companies in the tech domain. It’s first and only smartphone, the One, is a flagship decimator that provides aggressive performance at an affordable price point. The Chinese smartphone brand got rave reviews for the handset, but was criticized for not having an established Grievance Redressal unit. The company is now working on fixing the loophole by improving their support team.
The firm addressed in its official blog post they understand the need of a customer support team and are working to make the support experience amazing for every customer. OnePlus mentioned that it has expanded the customer service team and the department now employs the highest number of members in the company. The support team has increased by 4500% since the time of its launch. Meanwhile, social media like Twitter and Facebook will continue to be the main platforms to address customer complaints.
Agent expertise is the next segment where the company will have its major focus. The agents catering to customers feedback will undergo an intensive training through weekly workshops where they will learn soft skills, tech support, policy changes and more. This means, customer service executives will be trained to be as polite as they can.
Also, OnePlus shared one more update about the warranty and return policy of its products. The company remarked that from now on, all its accessories will come with an extended one year warranty, and a no-questions-asked return policy extends from 14 days to 15 days. In addition, OnePlus stated that it tries to respond to every request within the minimum time frame of 9 hours, which is faster than the average industry response time of 21.2 hours.
It’s nice to see that a company that is about a year old making efforts to maintain a healthy customer relationship. We hope that the smartphone label establishes a strong link with its customers and stays true to the promises it makes.