Uber Charged A Rider US $14,000 For His US $20 Ride
For anyone living in metro cities, travelling by Uber is common. While we all have complained about the surge pricing on social media, it is true that cab booking services are an integral part of an average human being. But, sometimes the service messes up and charges you more than you were supposed to. Uber charged a consumer in Canada US $14000 for a ride that was supposed to be $20!
The company did refund the money eventually, but not immediately. And this isn’t the first time its system has overcharged customers by thousands of dollars.
— Emily Kennard (@emilykennard) December 9, 2017
Uber responded to the error:
There was an error here, and it has been resolved. We have provided a full refund to this rider and apologized to him for this experience. We have safeguards in place to help prevent something like this from happening, and we are working to understand how this occurred.
This isn’t the first time that Uber has charged way more for a ride than it is supposed to be. In 2016, Uber charged a resident in Philadelphia, USA $30,000 for a ride due to a glitch. In 2015, a woman in Manhattan, New York was charged $12,000 for a $56.40 ride.