Telecom Regulatory Authority of India (TRAI) is perhaps tightening the noose on service providers in India, as mobile phone subscribers from now on can give instant feedback to TRAI about the quality of services provided by operators via an Android based app. Operators will be penalised if they fail to meet minimum service quality benchmarks set up by the regulatory authority.
[quote text_size=”small” author=”Sudhi Gupta” author_title=”TRAI Secretary”]
Considering the growing penetration of Internet and smartphones, Trai has introduced a Web-based application as well as an Android-based app for assessing customer perception of cellular services.
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Under current regulations, TRAI can levy a penalty of upto Rs.50,000 on mobile service providers in an event when they fail to comply to a service parameter, the amount is doubled if they repeat the same shortcomings again.
Earlier today, TRAI also issued draft regulations to facilitate full mobile number portability that is set to start from May 3.
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