Tag: After Sales Service

Xiaomi Makes It Easier To Track Phone’s Repair Status

In a bid to improve post-sales customer satisfaction, Xiaomi has launched a new service called the Mi Service Order Status. Using this service, users can track their device repair status on Xiaomi’s website.

Mi Fans! Happy to introduce the all-new Mi Service Order Status feature on https://t.co/lzFXOcGyGQ.

With this feature, you can easily track the status of your device's repair status online and in real time!

Visit https://t.co/5EnJJDvAgG to know more! pic.twitter.com/Ui43XmWqsK

— Manu Kumar Jain (@manukumarjain) December 26, 2017

To keep the process fairly simple, Xiaomi has divided the status of the phone into five categories, under inspection, work in progress, ready for delivery, delivered, and cancelled. In order to track the repair status, the user will have to enter their contact number/order number/ service number/ IMEI number on the service page. To complete the verification process, the user will receive an OTP on the registered mobile number. Once the OTP is submitted, the status of the repair will be displayed.

Hi, Mi fans!
mi.com has introduced a useful service for you guys. It is one of its kind and very few platforms in India have deployed it. You usually call the service center executive to know the status of your device given for repair.

Now with the help of service order status, you can easily track your device and know its service status online.

Xiaomi also announced that the next sale of the Redmi 5A will begin on the 28th of December at 12 noon.

Does shifting the process of checking the repair system make the overall after-sales experience better? Let us know in the comments!

Buy the Redmi 5A here

December 27, 2017
A Galaxy S7 Edge Unit Appears Online for Sale in Dubai

A Samsung Galaxy S7 Edge unit has appeared on the Dubai counterpart of Craigslist called Dubizzle. It’s being sold for 4500 AED or approximately $1100 (about Rs.75,000). The phone comes with all accessories inside the box.

There have been lots of leaks over the last couple of days, outing design details of the Galaxy S7 Edge and this latest development shows this S7 Edge unit to be in line with them. But nobody can really be sure of the authenticity of this device which has been “imported from USA”. It may very well turn out to be a dummy unit.

According to reports so far the Galaxy S7 Edge will come equipped with a 5.5-inch QHD AMOLED display when it finally released at the MWC this year. The device wiill be powered by a Samsung Exynos 8890/Qualcomm Snapdragon 820 SoC and paired with 4 GB of RAM, and a 12 MP rear camera with f/1.7 aperture. A 8 MP selfie camera is expected at the front of the phone. The phone will come in two storage variants, 32GB and 64GB which will be further expandable via a MicroSD card.

Source

February 17, 2016
OPPO to Open 200 Service Stores Across India, Offer Extended Warranty

OPPO launched its ‘After Sales-Service Policy’ today which proposes a renewed and more efficient effort on the company’s part to provide customer support. The company plans to open 200 service centres all across India in an attempt to strengthen its position not only in the country but also the global market.

All OPPO smartphones purchased after 15th December that will have an extended service warranty of two years applicable across all OPPO service stores in India.

Additionally, the company also announced that any handset which develops a functional defect within the first 30 days of the purchase would be rendered “Dead After Purchase” and will be replaced. If the handset ends up with any of the problems the company has included in its Schedule “Performance Failure Table” during the first two years of purchase, customers would have the option of getting the device serviced under warranty or maintenance.

Similarly, all accessories such as charger, battery, data chord headset and internal battery all will now come along with a 6 month warranty. Let’s see if putting in this extra effort to ensure customer satisfaction helps OPPO fare better in the country.

December 15, 2015