iGyaan Network

Tag: Customer Care

  • Motorola Customers Can Now Get Repair Services at Their Doorstep

    Motorola Customers Can Now Get Repair Services at Their Doorstep

    Motorola, keeping up with their philosophy of ‘innovation’ to meet customers requirements, has now started a pilot project that provides an after-sale service to customers at their doorstep, in Delhi, Gurgaon and Noida. This service has been called – the Moto Xpress.

    Moto G Gen 3 0

    The Moto Xpress is a home pick up and drop service, that caters to your needs whether you are at home or in the office. This service is expected to rectify software and accessory issues, on the spot, within an hour while hardware issues can be resolved in about 5 working days. Furthermore, the service comes at the pocket-friendly rate of Rs. 199 per service.

    Moto G 3rd Gen 3

    One can avail of the Moto Xpress’ services by dialling the service booking number, that is, 011-41717124. Once your request has been registered, the staff service will notify a trained Motorola representative, who will reach you as soon as possible.

    Moto G Gen 3 16

    Currently, Motorola has over 160 service centres across the country, a Bangalore Moto Care Service & Experience Center, a Moto Help App that allows you a direct access to customer care executive and now, in addition to this, Motorola has the Moto Xpress, which will be functional starting this week.

  • OnePlus Strengthens its Offline Presence in India

    OnePlus Strengthens its Offline Presence in India

    OnePlus, a modern age gift from China, had come out with its new Smartphone OnePlus One in April 2014. It launched itself in India exclusively via Amazon, with all transactions being carried out online. And even though it has been the shining star of 2014, it continues to strive towards bettering its marketing capacity and widening its horizon, especially in the Indian market where it has thrived.

    OnePlus One_

    A week before the release of its upcoming model OnePlus 2, it announces the launch of 9 offline customer care services around India. Partnering with Regeneris, a global provider of diagnostics and repair services to top brands in the consumer electronics industry, they aim to reach people all over the country offline. The customer care centres will be located in Bangalore, Chennai, Cochin, Hyderabad, Pune, Mumbai, New Delhi and Kolkata.

    The OnePlus Two releases on the 27th of July 2015, worldwide, with the latest android version, longer battery life, a 16MP camera with 5MP front camera, dual sim, a full HD display and other features enhanced from the first model OnePlus One.

    The OnePlus goal according to Founder Pete Lau was to design a smartphone that would balance high-end quality with a lower price than other phones in its class. Lau explains that that they will never be different just for the sake of being different and that everything done had to improve the actual user experience in day-to-day use.

    By introducing 9 offline customer care services in India, they actually might be true to their goal of improving the day-to-day experience of the daily user.

    For more details on the new 9 offline customer care centres in India, click here.

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