Tag: recall

Samsung Note 7 Fiasco Will Cost Samsung US $ 5.3 Billion And 40 % of It’s Customers
The state of affairs are poor for Samsung Mobile, as the company deals with its biggest disaster yet. The Note 7 has truly turned out to be a problem for the brand, an expensive problem at that.

The reported recall and disposal of the Note 7, will cost the parent company a whopping $5.3 Billion. However Samsung has assured its investors that it plans to recover the losses in less than three quarters after the Note 7 process is complete.

Samsung claims it will expand sales of the Galaxy S7 and Galaxy S7 Edge and will not be releasing updated versions of those devices. Samsung has recalled 1.9 million Note 7 units in the US , 200,000 phones in China and about half a million phones in South Korea. This after a total 96 reports of the batteries of the Samsung Note 7 exploding emerged.

Surprisingly most reports of the Explosive Note 7 handsets has come from the US, also the largest market where the Note 7 was on sale. However, Samsung claims that the financial loss reports are incorrect and issued the following statement. :

Samsung India is appalled by the incorrect reporting of company’s financials based on reports by various research agencies.

The reports covered in some news articles quote different revenue loss estimates for Samsung India. These research reports are not based on empirical facts. Such projections by any research agency or analyst, therefore, is incorrect.

Samsung has not sold Galaxy Note7 in India. However, we can confirm that contrary to these reports, we are headed for record sales of mobile phones this year. The festive season has started for Samsung on a high and we have strong support and trust of our customers.

However, according to the Branding Brand survey, over 40% of current Samsung consumers say they won’t buy another phone from the brand. Out of which:
- 8% will buy a Google Pixel
- 30% will switch to iPhone
- 62% will go with another Android phone
What would you do?
October 14, 2016
Samsung Will Dispose The Note 7 Not Refurbish Them

Samsung has confirmed that they will be putting the Note 7 to rest the old fashioned way. The Samsung Galaxy Note 7 units will be completely disposed off, as it seems Samsung wants no reminder of its failings. Samsung has already adjusted its quarterly estimates to account for $2 billion in losses.

The reality is that, short of Apple’s new recycling initiatives, smartphones are not really recycled. They end up in landfills causing huge environmental damage. Samsung has in all manufactured over 2 million Note 7s, and inefficient manufacturing along with no plans of smartphone recycling make the difficult-to-mine rare earth elements, like gold, silver, copper, platinum and aluminium among other components irrecoverable.

Now those with interest in mining phones should start hunting up dumping grounds where Samsung will lay the Note 7 to rest, however, it it is anything like Atari’s story, they might just show up in the future.

October 13, 2016
Samsung Giving US $ 100 Credit To People Who Return Their Note 7

The Note 7 is Dead and with it Samsung has essentially lost market share, customer loyalty and a whole lot of goodwill for the fiasco, not to mention billions of dollars of losses and enormous environmental trash. But, in a last ditch effort to save face with Samsung owners atleast in the US, Samsung is offering US $ 100 in Samsung Credit (for future purchases) to those who exchange the Galaxy Note 7 with another Samsung device.

Samsung will still give you just $25 if you decide to rather switch to Apple, HTC or any other brand. The best option might be to avoid the exchange and get a full refund where available.

The Note 7 is not the only device affected with the battery issues, Samsung’s Galaxy S7 and S7 Edge are also reportedly prone to battery explosions and the Galaxy S7 Active limited to certain regions also has Battery explosion issues.

Samsung has had a horrible time getting control of the issue, and it still does not have a system in place for all the unofficial phones that pose a life risk in countries where the Note 7 has not been officially launched but available via the grey markets.

October 13, 2016
Samsung Kills Note 7 Production After Replacement Units Catch Fire

Samsung’s Galaxy Note 7 has turned in the Achilles’ heel for the South Korean electronics giant, leading to irreparable damage to the company’s reputation.

The new smartphone which was touted by many as being the best Android Smartphone of the year initially started to catch fire while charging. The company then issued a global recall of the smartphone, which in itself was poorly executed, while reports of more Samsung phones, including the Galaxy S7 Edge, Core Prime and some other previous models of Galaxy Note catching fire and exploding emerged.

The flagship of the year may officially be dead Click to Share

Earlier Airline authorities FAA and even the DGCA in India had banned the Note 7 to the extent that the phone had to be kept off during the flight, while replacement units, ones with the green battery icon could be used.

However, a replacement unit of the Galaxy Note 7 with a green icon, exploded aboard a US flight last week. This makes even the replacement Note 7 units unsafe.

Samsung, while temporarily, has killed the production of its Note 7 handset, and may dispose 2.5 Million Recalled phones along with 1 million replacement units it had manufactured. While the company is still struggling to recall the 2.5 million phones that are already out in the world, Samsung officials shrugged off reports of overheated batteries, calling the incidents “isolated cases” related to issues of mass.

The Galaxy Note 7 replacement process has also been stopped, meaning, you no longer can replace your affected Galaxy Note 7 phone with a new replacement Galaxy Note 7 with a green charging indicator.

Many Galaxy Note 7 handsets sold via non official channels remain in countries like India, where a process to recall them has not ben instated, making the handsets a risk to several consumers who continue to use the phones.

October 10, 2016
Samsung Galaxy Note 2 Emits Smoke On Indigo Flight, No Damage

Looks like that break Samsung needs, is still a far distance away. Aboard an Indigo flight, a Samsung Note 2, started to emit smoke while in the overhead baggage bin. A passenger spotted the smoke and alerted the cabin crew, who then took remedial action. Although, no harm was done and the flight reached it’s destination safely, Samsung phones seem to be under scrutiny.

Samsung has already faced a global down play with the Galaxy Note 7 Recall, the company has lost billion on the market value and bad news continues to pour in.

The DGCA (Directorate General of Civil Aviation) has called in the Samsung top brass in for a meeting on Monday. If the DGCA decides to ban Samsung phone aboard airlines, it may set the fate of Samsung phones permanently in India.

Samsung in their typical “no responsibility” manner have issued a statement :

We are aware of an incident involving one of our devices. At Samsung, customer safety is our highest priority. We are in touch with relevant authorities to gather more information, and are looking into the matter.

The statement comes from a “Samsung Spokesperson” at a time when no employee is ready to put a face to the fiasco and step up. Samsung has handled the whole Note 7 recall poorly, and more bad news seems to continue. DGCA made a statement :

We advise flyers to exercise caution while flying with Samsung Note devices . They should either keep these devices switched off or not travel with them”

So did Indigo Airlines:

IndiGo confirms that a few passengers travelling on 6E-054 flight from Singapore to Chennai noticed the smoke smell in the cabin this morning (September 23, 2016) and immediately alerted the cabin crew on board. The crew quickly identified minor smoke coming from the hat-rack of seat 23 C and simultaneously informed the pilot-in-command who further alerted the ATC of the situation on board.Taking precautionary measure, the cabin crew on priority relocated all passengers on other seats, and further observed smoke being emitted from a Samsung note 2 which was placed in the baggage (of a passenger) in the overhead bin. The crew discharged the fire extinguisher which is as per the standard operating procedures prescribed by the aircraft manufacturer, and quickly transferred the Samsung note 2 into a container filled with water in lavatory.

Samsung India Service centres are refusing to replace the Note 7 handsets bought oversees, despite them being flagged as hazardous on Samsung’s own website. As a rule of a Global recall Samsung should recall all phones, whether sold through official or unofficial channels as they pose threat to the well being of human life at this moment.

September 23, 2016
Samsung India Denies Galaxy Note 7 Recall, Claims Stock Shortage

Update : Samsung India has issued a statement about the recall, which is attached at the bottom of post.

In a typical Samsung India move, the company is denying that there is a recall of the Galaxy Note 7 trying to not lose the goodwill gathered at the time of launch.

Samsung has cancelled or delayed all the pre orders indefinitely and sent apologies to consumers claiming stock shortages.

Samsung India does not believe that news of the Samsung Galaxy Note 7 recall will reach its consumers, apparently people live under a rock according to Samsung.

The message below has been sent to people who pre-ordered

Thank you for pre-booking Galaxy Note7. We regret to inform that delivery of your Galaxy Note7 is being delayed. We sincerely apologize for the inconvenience. You can be assured that we are working hard to deliver your Galaxy Note7 to you as soon as possible. Thank You for your understanding.

Samsung India distributers have been strictly told to not speculate on the recall and tell the consumers that the shipments are delayed due to stock shortages

Samsung India tells the consumers that the shipments are delayed due to stock shortages Click to Share
.

In countries like the US, the law requires companies to announce recalls and post information in the media. Since India is void of any such laws, people depend on getting the news online.

If you are buying a Galaxy Note 7 or interested in buying one, we recommend you do not until there is official word that the problem of the battery exploding has been solved.

Please also avoid buying a Galaxy Note 7 from the Black/Grey markets to avoid any injury via the problem.

Samsung Formal Statement :

Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue. To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have delayed sales of the Galaxy Note 7 in India. We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers.

September 2, 2016
Samsung Recalls the Galaxy Note 7 Due To Battery Explosions

Before the Samsung Galaxy Note 7 could hit India, the South Korean company has issued a global recall of the handset. Several reports of the Galaxy Note 7 batteries exploding have surfaced since the launch of the Galaxy Note 7 in several markets.

The Note series has been in trouble since last year. The Note 5 which was 2015’s Note phone suffered the Pen-gate where the S-Pen would get stuck upside down in the Note body and cause the Note 5 to stop working.

This year it seems safety is a bigger concern and Samsung has decided to pull its products from shelves before any other injury can happen.

Samsung said that 35 cases of the fault have been reported to date, and it estimates the problem affects only 24 in a million devices, which equates to roughly one for every 42,000 sold. Which by itself is a small number, but in a case like this you wouldn’t want to be the owner of that one device.

In comparison to recalls this will be the highest-profile consumer tech recall, companies like Fitbit and beats have done tech recalls in the past. Samsung will need to recall and replace batteries in over 2 Million Galaxy Note 7 handsets , along with a complete change of the manufacturing process, before the company can re-introduce the product to market.

Samsung has stopped sales effective immediately and has requested customers with exiting Note 7 devices to contact their customer care centres/ phone numbers to request a replacement.

The recall will be an expensive one for Samsung and may completely hurt the reputation and hype the company was trying to build, by launching the Note 7 over a month prior to any Apple announcement. Read the full report below:

Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue.

To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.

For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.

We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.

September 2, 2016
Apple Recalls McBook Air Due to Faulty SSD

Apple has announced that it is recalling certain models of last year’s MacBook Air lineup, if you have an McBook Air with a 64 GB or 128 GB SSD drive, your drive could be faulty and is in need of a replacement.

The company has pushed a firmware update out to the Mac App Store which tests your drive, so if your computer is affected, Apple recommends to back up your data and bring the machine to an Apple Store or an authorized retailer so that it can be replaced. Th MacBook air has standard storage options of 64 GB and 128 GB SSDs for the 11- and 13-inch MacBook Air, respectively, so there could be a large number of users affected by this.

If you are a MacBook air owner and if it was purchased between June 2012 and June 2013 you would need to get the SSD replaced. You can check more information on Apple’s website in the source below.

[via]

October 19, 2013
Yamaha Recalls 56,082 Ray Scooters In India

Yamaha Motor today said it is recalling 56,082 units of its first scooter, the Ray, after detecting insufficient strength in the handlebar of some vehicles due to inadequate welding.

“There is a chance in extreme cases that this might impact the steering operation. As a part of an exercise to rectify the problem, the company will reach out to each individual customer in possession of such scooter to process the recall,” India Yamaha Motor said in a statement on Saturday.

Apparently, the fault in Ray was identified during one of the field studies and the handle bars in all identified vehicles will be replaced free of charge.

Yamaha entered the scooter market in India only last year and has been able to capture 16 per cent of the scooter market already. The company’s first product, the Yamaha Ray, has seen good response with around 9,000 units being sold every month.

Yamaha’s first offering in the segment is powered by a 4-stroke 113cc engine with Continuous Variable Transmission (CVT) that produces 7.1PS @ 7500rpm and a torque of 8.1Nm @ 5000rpm. Aimed specially at the fairer sex, the Ray looks young and has a seat that is specially designed keeping in mind easy leg reach. The Yamaha Ray is offered in six colours: Pink, Purple, Blue, Burgundy, Grey and Black.

July 20, 2013
Ford EcoSport diesel recalled over glow plug issue

Well, this is slightly awkward. Launched just over 2 weeks, ago, the diesel Ford EcoSport is being recalled to relocate the glow plug module in the car.

The American manufacturer has released a statement saying that a potential concern with the diesel variants of the compact SUV was found during routine checks. This suspected issue can be fixed by relocating the glow plug module, and Ford is contacting customers to take their vehicle to their dealership to have the work carried out.

The highly anticipated EcoSport was launched on the 26th of June with an offer of 3 engines, one of which is a 1.5-litre diesel. According to reports, public response has been great with more than 20,000 cars already booked. However, Ford would’ve definitely wanted to avoid a product recall so early in the car’s life cycle. Could this affect the EcoSport’s future in the market? Let us know what you think, in the comments section below.

July 12, 2013