Samsung India Denies Galaxy Note 7 Recall, Claims Stock Shortage
Update : Samsung India has issued a statement about the recall, which is attached at the bottom of post.
In a typical Samsung India move, the company is denying that there is a recall of the Galaxy Note 7 trying to not lose the goodwill gathered at the time of launch.
Samsung has cancelled or delayed all the pre orders indefinitely and sent apologies to consumers claiming stock shortages.
Samsung India does not believe that news of the Samsung Galaxy Note 7 recall will reach its consumers, apparently people live under a rock according to Samsung.
The message below has been sent to people who pre-ordered
Thank you for pre-booking Galaxy Note7. We regret to inform that delivery of your Galaxy Note7 is being delayed. We sincerely apologize for the inconvenience. You can be assured that we are working hard to deliver your Galaxy Note7 to you as soon as possible. Thank You for your understanding.
Samsung India distributers have been strictly told to not speculate on the recall and tell the consumers that the shipments are delayed due to stock shortages
In countries like the US, the law requires companies to announce recalls and post information in the media. Since India is void of any such laws, people depend on getting the news online.
If you are buying a Galaxy Note 7 or interested in buying one, we recommend you do not until there is official word that the problem of the battery exploding has been solved.
Please also avoid buying a Galaxy Note 7 from the Black/Grey markets to avoid any injury via the problem.
Samsung Formal Statement :
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue. To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have delayed sales of the Galaxy Note 7 in India. We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers.