Samsung’s premier foldable smartphone, the Galaxy Fold is highly awaited by customers who preordered the device back in the month of April. The smartphone has been a centre of buzz being the first foldable device from the company in the market. However, when the handset started breaking for some reviewers across the globe, the company had something to be worried about. Previously, the company had announced that the Galaxy Fold units will be shipped out to customers in the month of June, but since then, no update has been provided by the concerned authorities. In the light of the event, American telecommunications conglomerate, AT&T has cancelled pre-orders for the Galaxy Fold smartphone.
All the customers who pre-ordered the $1,980 Galaxy Fold device received notices from AT&T stating that their order has been cancelled. Even though customers would again be able to place orders when Samsung announces an official launch date, those who were waiting eagerly for the rollout of the device will be quite disappointed about this.
The email from AT&T clearly informs that the order is only being cancelled because Samsung delayed the launch of the Galaxy Fold, clearing all responsibilities from its side. As compensation, the company also provided a US$ 100 AT&T Promotional Card to the customers who pre-ordered the device, which will be delivered within 60 days. Any funds held on to the customer’s card will be released immediately as stated by the company.
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The Galaxy Fold faced issues with its screen and hinge in the month of April 2019. Some reviewers inadvertently peeled off a protective covering (which acted as an adhesive), leading to screen breakage. Others had issues arising because of the material (dust and debris) that entered the gap in the phone’s hinge. Even though the company previously claimed that it has successfully eliminated all the problems with the device, a statement regarding the launch date is still awaited.
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