Apple has been hit with another snag with its older lineup of MacBook devices. The company had previously issued a recall for its MacBook Pros citing fire hazards, a few weeks ago. Now, the tech giant has found another issue that plagues its different variant of MacBooks, namely the MacBook Air. These devices are reported to have issues regarding the logic board and Apple is offering free repairs.
The tech giant has stated that the issue only affects “a very small number of devices.” In an internal document, the American company has confirmed the identification of an issue regarding the logic board of certain 2018 MacBook Air devices. Apple Stores and authorized repair staff have been issued an order to replace the main logic board in affected machines free of cost to customers.
Apple, in a memo to the staff, has identified an issue that only affects the Retina, 13-inch, 2018 MacBook Air models logic boards that carry a particular serial number. The company is planning to email every customer with the aforementioned ultrabook with the serial numbers that have been identified as being affected. Users can also take their machines directly to any Apple Stores or authorized repair staff to have their laptops checked for problem.
The report also lists certain symptoms to the issues that customers are likely to experience on their MacBook Air. Apple has yet to publicly announce the program or officially list it in on its “Exchange and Repair Extension Programs” website. The site hosts other known recalls and service programs that are currently in effect. However, Apple is known to not feature problems that affect only a few numbers of devices. The company is offering users upto 4 years, from the date of purchase, time for the service to fix the faulty hardware.
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Apple is a big name in the consumer grade electronics industry, however, recent events with defective devices have caused a notable loss for the company brand value. The industry major needs to make sure that its latest and even upcoming instalments to its various product lineup do not face similar problems (such as the MacBook Pro & MacBook Air). Continued negligence and faults will only steer positive public opinion away from the company.
