Razer To Honour Unauthorized 90% Off Coupon Code
According to a statement issued by the gaming hardware maker’s CEO, Min-Liang Tan, an unauthorized coupon code for 90% off any order placed through Razer’s online store leaked online, resulting in a flood of new orders with deep discounts. While the company says it’s within legal boundaries to invalidate the orders, Razer will honor the discount, allowing users to apply the 90% discount to one product in their order.
The executive said in a post on Facebook that the coupon code was generated by a third party to test their shopping cart system and inadvertently left in the system. The UK Razerzone store had to be shut down for a bit until they figured out what was going on.
“While we have the option of cancelling the orders legally, we’ve always had a customer comes first policy at Razer,” said Tan, “and in respect of this incident, we have decided to honor the orders that were placed using the unauthorized code by Razer fans buying single products for their own use.”
Tan goes on to explain that doing so will “likely cost us an insane amount of losses” and that Razer won’t be honoring all orders, as some people attempted to buy multiple units of the same item.
“For orders in the multiples of units for a single product, we will still give each an opportunity to purchase one item of each product ordered at the 90% off discount but not for multiple units of the same product,” he explains. “Our focus is on doing the right thing for our fans, the gamers and the community, not for resellers or users to profit from this. That’s not gaming, that’s not our deal.”
He cautions that it could take weeks — and maybe months in some cases — to fulfill all the orders, as a number of items purchased during the rush were already on back-order.
Way to go Razer!