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Tag: Google Duplex

  • Google Duplex Rolling Out To Non-Pixel Devices In The US

    Google Duplex Rolling Out To Non-Pixel Devices In The US

    When Google first announced Duplex in the year 2018, it created ripples amongst its fans and consumers. The service was announced to ease up things that usually eat up a huge chunk of time. But when Google announced that the feature will be exclusive to Pixel devices, the fanfare died a bit. The technology is directed towards completing specific tasks, such as scheduling certain types of appointments, and quite naturally, a lot of concerns surrounded Google Duplex. Now, as per reports, the feature is making its way to non-Pixel devices as well. 

    What Is Google Duplex?

    Google Duplex is basically a part of the Google Assistant, and it can facilitate users to save some time from their schedules. For instance, if a user wants to book an appointment at a salon for the next day, he/she can just tell Google Assistant to do the same. After confirming all the details, the assistant will ring up the salon and have a normal, “human-sounding” conversation with the authority in charge and book an appointment for the user.

    When Pixel 3 was first launched, the Duplex service was available only for limited people and could only be availed in four select cities. However, in the month of March 2019, the company announced that Duplex will be available in 47 states. Moreover, Google also stated that Duplex will be rolled out to other Android and iOS devices as well. Sources report that Google Duplex is already rolling out to other devices such as the Galaxy S10+. 

    Why Did Google Change Its Mind?

    Also Read: Google’s SVP Teases Unreleased Smartphone, May Be The Pixel 3a

    This may be an indication that Google wants its functionality to be extended to a wide variety of devices for the sole reason of getting Duplex the attention it deserves. The service has already proven its worth when it came to making quick reservations and appointments. Although an integration like this won’t be very viable in India as of now, users can expect Google to work something out in the upcoming years.

     

  • Google Starts Rolling Out Duplex Service For Select Pixel Devices

    Google Starts Rolling Out Duplex Service For Select Pixel Devices

    Earlier this year, Google demonstrated various abilities of the Google Assistant at its developer conference. One of these, was the Duplex service. The Duplex service consists of an AI bot which calls up restaurants and salons, to book you appointments and make reservations for you. Although the idea seemed a bit far fetched at the point, the demo by Google really put everyone’s doubts to rest. And now, the service is rolling out to select Pixel devices in the US.

    What’s Duplex

    The Duplex service by Google was created in order to bridge the gap between those services which are listed online and those which are not. Google stated that more than 60 percent of businesses do not have an online booking service, which would mean that Google Assistant cannot make those appointments for you. Instead, Duplex will set up an appointment by actually calling up the service.

    The demo demonstrated by Google was both awesome and scary at the same time. With Duplex perfectly interacting with the human on the other end of the line and successfully booking an appointment, it seems like something out of a sci-fi movie. Not only does this tell us about the immense capabilities that AI has, but it also demonstrates as to how far technology can reach into our lives. 

    However, the service is not as easy to use as it sounds. First, you need to ask your Google Assistant to make a reservation for you at a specific restaurant. If you do not have a specific place in mind, you need to narrow it down by talking about the locality or cuisine you would like. It will then confirm a few more details such as the number of people, date and time and then go ahead to make the call. It will then continue to make the booking which you can view or cancel from the ‘My Reservations’ screen.

    The AI Future

    While this does sound ideal, and Google’s demo was also a bit dreamy, a video by VentureBeat shows that it is far more tedious. The service takes a good amount of time to gather information from you and you might as well make the call yourself in that much time.

    Also Read : Chromecast Now Syncs With Google Home Speakers For Multi-Room Playback

    It will be interesting to see how many people actually find this useful and whether it picks up in terms of popularity. Another AI based service from Google, that of ‘call screening’ seems to be more practical than this. Call Screening lets you chose an option for the phone to ‘talk’ to someone who is calling you and presents that information on your screen. This will let you know who is calling in busy situations or help you avoid telemarketers.

     

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