Samsung’s Concierge Service for Galaxy S7 and S7 edge Explained
Samsung’s Indian arm announced the flagship Galaxy S7 and S7 edge smartphones for Indian markets today. Samsung’s new flagships for 2016 come bearing a similar design scheme and slightly bumped up specs when compared to the Galaxy S6 range of devices from last year.
The S7 and S7 edge which have been priced at Rs 48,900 and Rs 56,900 in India are being positioned as devices for an audience that values premium features and services over increased cost. Samsung in a bid to increase its profit margins has over the past couple of years tried to position its Galaxy S series range as devices which are more than just phones but are in fact status symbols.
In a continuation of this strategy, Samsung India has decided to launch the Galaxy S7 range of devices with the “Samsung Concierge Service.” It is essentially a platform that provides the Galaxy S7 and S7 edge owners a set of exclusive and premium services which are deeply integrated into the My Galaxy app.
Samsung’s Concierge service which has been rolled out for the premium S7 and S7 edge owners is Samsung’s way of raising customer service to another level and brings with it four unique benefits.
This feature of the Samsung Concierge service works as a personal assistant, helping you with daily tasks such as booking tickets for movies, web check-ins, and amongst other things arrange for pick up and drop services.
Fast track service
Samsung has revealed that under the Samsung Concierge service platform, owners of the Galaxy S7 and S7 edge will get preference at thousands of Samsung service centers over other Samsung devices, thereby putting an end to waiting for your turn at service centers if you’ve spent money on Samsung’s flagship devices.
Pick up and drop Service
Samsung Galaxy S7 and S7 edge owners can avail benefits of pick and drop service in case their phone needs servicing. The particular service, for now, is available across 19 cities in India, and the service also includes providing a replacement handset at your door in case one is needed.
It is an intuitive chat based service where owners of the Galaxy S7 and S7 edge can have access to Samsung representatives 24×7 for any queries they might have regarding their phones.