A Best Buy customer was pleasantly surprised after she opened a package from the store. The woman ordered one iPad from Best Buy but instead of getting one iPad tablet she got five of them. She wondered what to do and after a while she called the Best Buy hotline to report the mistake to the company.
A store rep from Best Buy’s 1-800 number acknowledged their mistake. Again, to the woman’s surprised she was told to keep the extra iPads.
[quote]”We, here at Best Buy, acknowledge that we obviously made a mistake, but in the spirit of the holidays, we encourage you to keep the additional iPads and give them to people in need – friends, family, a local school or charity,” Best Buy responded.[/quote]
Another customer reported a similar situation that happened to him. He ordered an iPad and received a package with five iPad tablets from Best Buy
[quote]”I called Best Buy’s 1-800 number and the rep told me there was nothing he could really do because the system only reported one as being sent to me,” the customer wrote to the Consumerist. “He told me I could try and drop them off at the Best Buy store, but I had reservations about how traceable this return would be.”[/quote]
That customer said he was keeping the iPads in his closet “until Best Buy comes knocking at my door or a reasonable amount of time goes by.”
Looks like Christmas came early for these customers. Next time I want to buy an iPad, I’ll keep Best Buy in mind!
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